Do you support live ops?
Yes — we help with seasonal content, visual refreshes, event‑based modes, and UX polish for existing titles, depending on fit and capacity.
Support & Partnerships
Whether you’re running live builds, planning a new activation, or just need a clear answer, this page gathers the main ways to reach our team.
We keep support conversational and human. No ticket mazes — just a clear inbox, a small studio, and people who actually ship games.
Support Snapshot
- Studio hours: Monday–Friday, 10:00–18:00 (local studio time).
- Average reply time: 1–2 business days for new requests.
- Faster lanes for active production partners and launch windows.
Where to Start
Pick the lane that best matches what you need — it helps the right people see your message first.
- Production support for in‑flight builds and milestones.
- Partnerships for new IP, client projects, or co‑development.
- Account questions for NDAs, invoices, and paperwork.
Contact Lanes
- Production & builds: hello@spacecatgames.com
- Partnerships & biz dev: hello@spacecatgames.com
- Billing & docs: hello@spacecatgames.com
Use a clear subject line like “Build support”, “New IP collaboration”, or “Invoice question” — it speeds things up.
Quick Answers
A few questions we get often from teams discovering the studio for the first time.
How do we start a new project?
Send a short brief to hello@spacecatgames.com with your goals, timeline, platform targets, and any references. We’ll propose a small discovery step first.
Can you sign our NDA?
We’re comfortable working under mutual NDAs. Share your template, or we can provide a simple studio version on request before deep dives.
Drop us a line
If you already know roughly what you need, this form is the fastest way to get something started. A person from the core team will read it — not a bot, not an auto‑responder.
- Share platform, scope, and any hard dates you’re working around.
- Attach links to builds, moodboards, or references if you have them.
- If we’re not the right fit, we’ll still try to point you in a useful direction.